We strive to process orders as quickly as we possibly can. Most orders placed Monday through Friday are usually shipped within 24-48 hours. Orders placed over the weekend (Friday after 2pm CST through Sunday) ship the following business day.

We strive to process orders as quickly as we possibly can. Most orders placed Monday through Friday are usually shipped within 24-48 hours. Orders placed over the weekend (Friday after 2pm CST through Sunday) ship the following business day.

Yes! We offer free shipping on all US orders over $150.

Once fulfilled, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 4-10 business days to most US locations, but we have noticed they usually deliver faster than that.

You can check the status of your shipment using the tracking number found in your shipping confirmation email. If you have a Normal Brand rewards account, you can log in and check your tracking on your account page.

We strive to process orders as quickly as we possibly can. Most orders placed Monday through Friday are usually shipped within 24-48 hours. Orders placed over the weekend (Friday after 2pm CST through Sunday) ship the following business day.

Any item in new, unworn condition can be returned or exchanged within 30 days of purchase. Please note that items listed as Final Sale are not eligible for returns.

Note that all returned and exchanged items must be in new, unused condition.

If you prefer to exchange your goods or return them by mail, visit our returns page here. Note: an $8 flat-rate fee per return package will be deducted from your refund for all US orders. For what it’s worth, this does not cover the full cost of the shipment, but as a bootstrapped, family-owned business, we have to cover some of our costs or we will not be able to make cool bags anymore.

Please allow up to 10 days for us to receive and process your return or exchange.
 

We sure do. You can purchase common amounts here, or email at us at thebear@thenormalbrand.com to set up a custom amount.

The gift cards available on our website are entirely digital, so once a card is purchased, a custom code will be sent to the email address used at checkout. To use the gift card, all the recipient needs to do is enter that custom code at checkout on our website, and the store credit will be applied to the order.

We also offer physical gift cards to purchase in all of our brick and mortar locations that can be redeemed toward purchases on either our website or our stores.

Please note that coupons and reward points cannot be used toward the purchase of gift cards.

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, and AfterPay.